How It Works at Business-Reviews.net

Getting Started as a Consumer

1. Search and Explore Businesses:
   • Use the search bar on the homepage to find businesses by name, keyword, or category (e.g., Technology & Gadgets, Travel & Leisure).
   • Browse categories to discover top-rated options. Each category lists subcategories and featured businesses with average ratings and review counts.
   • Check out "Best in Services" and "Featured Businesses" sections for highlighted recommendations.
2. Read Reviews:
   • Click on a business profile to see its average rating, review distribution (e.g., 5-star vs. 1-star), and individual reviews.
   • Reviews include star ratings, detailed text, optional images, and the date of experience. You can mark them as "Useful" or share them.
   • Look for verified businesses (those with completed KYC) for added credibility.
3. Write a Review:
   • From any business profile, click "Write a Review."
   • Rate your experience with 1-5 stars.
   • Share what stood out: Write a title, detailed thoughts, and attach up to 5 images (JPG/PNG, max 2MB each).
   • Specify the date of your experience and provide your name and email (for verification).
   • Complete the CAPTCHA to confirm you're not a bot, and submit. Your review will be moderated for authenticity before going live.
   • Remember: We encourage honest feedback—no incentives or rewards are offered.
4. Sign Up for More Features:
   • Create a free account to track your reviews, get notifications, and subscribe to our newsletter for updates on new businesses and tips.

For Businesses: Managing Your Profile

1. Claim Your Profile:
   • Search for your business on the site.
   • If it's listed (or add it if not), click "Claim Business Profile."
   • Provide details and undergo KYC verification (Know Your Customer) by submitting required documents. This is pending approval, and you'll be notified once complete.
   • Claimed profiles show a verification badge, building trust with users.
2. Access Your Dashboard:
   • Log in to your account and navigate to the Dashboard.
   • View key stats: Average rating, total reviews, visitors, and a reviews graph over time.
   • Manage multiple businesses (up to 1 on free/Premium plans, 10 on Business plans).
   • Use features like category management and employee management (available on paid plans) to customize your profile.
3. Respond to Reviews:
   • In your Dashboard or profile, reply directly to customer reviews.
   • Thank positive feedback or address concerns professionally to show responsiveness.
   • This helps improve your rating and demonstrates commitment to customer service.
4. Upgrade Your Plan:
   • Start with our free tier for basic claiming.
   • Upgrade to Premium (14.99€/monthly) for 1 business with advanced tools.
   • Or choose Business (29.99€/monthly) for up to 10 businesses, plus extras like employee invites and detailed analytics.
   • Payments are secure, and you can start now from the Dashboard.

Behind the Scenes: Ensuring Quality and Fairness

• Moderation and Authenticity: All reviews are checked for spam, duplicates, or violations. We use AI and human moderators to maintain high standards.
• Privacy and Security: Your data is protected under our Privacy Policy. We don't sell information and comply with relevant regulations.
• Updates and Improvements: Reviews can influence business rankings in "Best in" sections. We continuously add features based on user feedback, like more categories and integration options.

Frequently Asked Questions

• How do I report a problem?: Use the "Report a Problem" link in the footer or contact our Support Center.
• Can businesses pay for better ratings?: No—ratings are based solely on user reviews. Paid plans are for management tools only.
• What if my business isn't listed?: Click "Add Business" in your Dashboard (after signing up) and provide details for review.